Please read this document and then complete the consent form that has been emailed to you separately.



Terms & Conditions


Psychiatry & Therapy




Our psychiatrists carry out assessments of children, adolescents with a wide range of emotional, behavioural and neurodevelopmental difficulties. Our Psychiatrists are approved to carry out specialist diagnostic tests including the ADOS (Autism Diagnostic Observation Schedule), ADIR (Autism Diagnostic Interview Revised) and 3DI (The Developmental, Dimensional and Diagnostic Interview). 


At your first visit, the psychiatrist will conduct a thorough review of the current difficulties and advise whether further appointments are required to complete the assessment or whether a treatment can be commenced. In some instances, following the assessment, for example where ADHD or Autism are being considered, additional specialised assessments may be recommended. It may also be helpful to contact the child’s school to gather more information to help complete the assessment


By the end of the end of the assessment, the psychiatrist will discuss the formulation, diagnosis where relevant and a management plan including treatment options. Following the full assessment, a report will be provided within 2 weeks of the final assessment appointment.


Psychiatry initial appointment lasts up to 75-90 minutes. Psychiatry follow up appointments last up to 45 minutes.



Your treatment package will be tailored to your individual needs. This may include psychiatric reviews, psychological therapies for individuals and/or families, prescribed medication or referral to other professionals. Our psychiatrists work closely with psychologists, psychotherapists, family therapists, specialist paediatric mental health nurses, paediatricians, speech and language therapists, occupational therapists, dieticians and other professionals.


If therapy is indicated, the most relevant type of therapy will be planned either individually for the child or for the family as a whole, or a combination of both.  We have a variety of highly experienced therapists based at the clinic in the following professions (psychology, family therapy, psychotherapy and specialist mental health nursing). Therapy sessions last 50minutes and often take place on a weekly basis to begin with and the length of treatment/ frequency of the sessions will differ according to the treatment. 


Sometimes medication is appropriate and the psychiatrist may recommend it. Prior to commencing medication, the psychiatrist will first discuss this in detail with you and enable you to consider the potential pros and cons of this course of action. If you would like to commence medication, you will be required to complete an additional medication consent form.


Please be aware that in order for us to continue to provide ongoing specialist supervision of prescribing, we require to see the patient within 1 month of starting treatment (in some instances earlier review will be required) and thereafter at one, three, six monthly or yearly intervals depending on response and medication type. The timescale will be clearly indicated in the clinic letter. If the patient does not return for follow-up we cannot continue to accept responsibility for the supervision of prescribing.

For some patients some physical tests such as blood pressure, weight, height and ECG or blood tests may be recommended. If you would like to have these tests done please liaise with our practice secretary. We recommend that all patients are accompanied by their parent/carer. If you would like an additional chaperone please mention this to our secretary.


 All fees are to be paid at the time of appointment booking. Prescriptions provided during the consultation are provided free of charge, but between consultations incur a fee. If you would like your medication to be dispensed by us and delivered to you this can be arranged, and will incur an additional fee, which varies depending on the medication required. The psychiatric consultation fees include an initial assessment report. However additional reports will incur an additional fee.  Other miscellaneous services such as filling forms, telephone/email correspondence, will incur a fee. The fee list is available at and we ask that you read this prior to signing the consent form.


Please note that even if someone else is paying your bill you are responsible for paying any charges, if they do not pay. If you have medical insurance you will be required to pre-pay for your appointment and be given a receipt which you can submit to your insurer for reimbursement. We advise that you check with your insurer that they will reimburse you, prior to booking.


All consultation charges are inclusive of a £50 non-refundable deposit at the time of booking. Completed appointments and reports are non-refundable. Payment is due at the time of booking in advance of the appointment. Late payment will incur a £50 additional charge.



Unfortunately, we are not able to see all new patients as promptly as we would like to due to the large numbers of referrals. If you are unable to make your appointment, please provide at least 48 hours’ notice (this does not include weekends) so that there is time to arrange for someone from the waiting list to be seen.  If not sufficient notice (48 hours, excluding weekends) is provided, then the full consultation fee will be charged.




We are required to keep complete medical records, which includes personal and sensitive data. The medical records are electronic and encrypted. Any paper records including the initial consent forms, letters outside medical records, will be scanned and disposed of appropriately. The records are kept in an encrypted Microsoft cloud service (which is GDPR compliant) and in an electronic medical records system (Writeupp) which is GDPR compliant.


You are entitled to review your medical record at any time, unless in the very rare circumstance that your doctor/therapist feels that by viewing your records, your emotional or physical well-being will be jeopardised. If you wish to view your records, we recommend that we review them together to minimise any confusion or misinterpretation of medical terms. Printing and postage may incur a small fee. Information will be provided to you within 30 days.


Your medical records are kept for the time necessary to provide the service requested, however outside of this we will hold your records for a period of 20 years following the end of the assessment and/treatment to comply with the recommendations of the Information Governance Alliance with regards to mental health records. After this date, all data will be securely deleted unless requested otherwise.



We follow General Medical Council’s guidelines on confidentiality and sharing information.


Please read the following documents for the details.


There are exceptions to this confidentiality, where disclosure is mandatory when anyone is at risk.



We send all sensitive information using encrypted emails. Please send sensitive information via secure email or post only. We use an email encryption service provided by Microsoft Azure/office 365. You will be provided with a one-time code or a login when we send you an email and then you can retrieve the sensitive information. You will be able to reply and send us documents using this encryption email. 


Emails are checked only intermittently therefore please do not send any urgent enquiries via email.


The practice secretarial and administrative team answer the phone (0207 118 0696) Monday – Friday 9am-5.30pm and intermittently check emails sent to Phone calls and emails are usually returned the same day (not including weekends). However if there is an urgency to your query we suggest you telephone us. We cannot receive or respond to text messages and request that you do not communicate via text.


We do not provide a service for medical emergencies. If there is an emergency, please contact emergency services i.e. your GP, Out of Hours Service via the GP or local A & E service.


In the U.K. healthcare system, the GP holds the overall view of a patient's health and it is important they are aware of the assessment, so they can continue to support the patient appropriately. Therefore, we will be required to write to your/your child’s GP about the assessment and treatment.

We provide secure video consultations via a secure and encrypted and GDPR compliant software/platforms (Writeupp & Microsoft teams). Patients are sent a secure link to the video call on booking. We advised patients find a quiet and confidential place to speak during the session and wear headphones. We adhere to the GMC guidance on providing appropriate care in a video consultation.


if you have a condition that you feel may impact your access to our service please contact us on 0207 118 0696 and we will make reasonable adjustments to enable your appointment to proceed.

We are always looking to maintain and improve high quality standards of care and value any feedback relating to your experience of the practice as a whole. If you would like to leave feedback please complete the form available at If for any reason you are dissatisfied with the care provided by your doctor/therapist and wish to make a complaint, please contact us on As all our associates are independent practitioners, your concerns will be directed to the doctor/therapist that you have seen to respond.



Further information about the services provided are available at the weblink below: