FAQ 

How do I book an appointment?
 

To book a new patient or follow up appointment online go to www.mindof.uk/book

If you are new patient please remember to complete the new patient booking form available on www.mindof.uk/book.

If you wish to book a school observation, autism diagnostic assessment, or other appointment type not listed in the online booking webpage, please contact 0207 118 0696 to secure your appointment.

 

Do you provide video consultations

Yes our clinic is set up to provide secure video consultations. On booking your appointment you will be sent a confirmation email with a secure link to access your video consultation. We recommend finding a private quiet place at home for the video consultation and using headphones during the consultation to ensure privacy.

What does an assessment with the Psychiatrist involve?

The doctor will usually meet with the parent /carer(s) and the child or young person together for the first appointment, and time permitting, will also see the child/young person alone.  Following this, depending on the patient's individual needs, the doctor may advise a further appointment to meet with the parent/carer(s) without their child present or to meet with the child /young person individually.  

 

Some parent/carer(s) prefer to meet with the doctor for the first appointment alone, without the young person present, and this is also fine, please just state this preference when booking the first appointment.

 

Often, the doctor will also need to contact the child’s school to gather more information to help complete the assessment and both parents and teachers may be asked to fill in some questionnaires.  

 

During the assessment the concerns will be discussed and on completion a recommended treatment plan and report will be provided. In some instances, for example where ADHD or Autism are being considered, additional specialised assessments may be recommended.

The first appointment lasts up to 90minutes and follow ups last up to 50minutes. These are conducted via face to face review in clinic or secure video consultation. Telephone consultations can also be arranged.

 

What should I say to my child about why we are going to see the Dr or therapist?

 

You may well want to explain to your child what sort of person you are taking them to see. We suggest you can say that you are taking them to a doctor/therapist who meets with children and young people to see if there is anything they can do to support them at home or in school. The doctor/therapist will ask them some questions, a bit about the things they like doing, what they are doing well in and anything else that they may be finding difficult. It is not a test or exam. There won’t be an operation or any injections.

 

Is there anything I should bring with?

 

Please provide a copy of the referral from the GP/other professional in advance of the appointment.

 

If you have any professional reports from other specialists, or school reports, that you wish to be reviewed by the doctor, please bring them with you on the day or send them prior to the appointment to info@mindof.uk and the doctor/therapist will review these reports during the assessment process. 

 

What kind of treatments are provided?

 

The clinician will tailor your treatment package to your individual needs. This may include psychiatric reviews, cognitive behavioural therapy, psychology, family therapy, prescribed medication or referral to other multidisciplinary professionals. Our psychiatrists are authorised to provide private prescriptions including for ADHD medications. We work closely with a team of psychologists, family therapists and other professionals and if a referral is required we will arrange this.

 

 

What is CBT (Cognitive Behavioural Therapy)?

 

CBT is a talking therapy that can help you manage your difficulties by changing the way you think and behave. Dr. Fiertag and the psychology associates are qualified CBT therapists and offer CBT for a range of conditions including depression, anxiety, low self esteem and OCD.

What does Psychology involve?

The psychologist will initially meet with the young person together with their parent(s) or carers, although if preferred the psychologist can meet with the young person or parent(s)/carer(s) separately. The format of the therapy going forwards will depend on the specific needs of the young person. Some therapy will involve individual sessions with the young person, some will involved parent(s) sessions and others will involve a combination of the above with some sessions for the child/adolescent and parent together for part/all of the session. Together the psychologist, young person and parent(s)/carer(s) will decide on the best approach, likely treatment length and goals. The length and frequency of sessions will be tailored to the young person’s individual needs. Typically sessions will occur on a weekly basis for a time limited period e.g.  two to three months although length varies depending on the young persons specific needs. Sessions will be 50 minutes face to face in clinic or via video consultation.

 

Our psychologists are trained in CBT as well as other psychological therapies. Please see the team page for specific details about the different psychological therapies that our different psychologists offer.

What does Family Therapy involve

Family therapy within this clinic works towards bringing people together around their child in a safe and supportive environment where we can work towards improving communication, building on strengths and allowing a better understanding of each other and the presenting issues. During family therapy sessions everyone works together to find ways for the whole family to do things differently, so that problems can be overcome - even if it seems that the problem might just be with one person. This might be the whole family, child and parent, or parent/carer. Though the focus is on how to move forward, sometimes that can include thinking about past events and their impact on the present and future. For some families it is more a preventative measure where problems can be addressed early on, for others it is about support with intense and complex issues.

The length of treatment and the frequency of sessions will depend on the young person and their families particular needs and preferences.  Sessions last 50 minutes. 

Where is the clinic based?

 

Golders Hill Health Centre in North West London near Hampstead and Golders Hill Park.  The full address is 151 North End Road, London NW11 7HB. It is close to Golders Green tube station (12 minute walk) and buses 210 and 268. There is also limited free parking available in at the back of the clinic and on-street parking on North End Road and surrounding areas (please check the road signs).

 

How long do sessions last?

 

Psychiatry first appointments usually last up to 75 - 90 minutes for new patient assessments and 45-50 minutes for follow ups. Therapy appointments last 50 minutes.

 

Can I have a telephone consultations prior to first appointment?

 

We recommend that you ask the practice secretarial team on 0207 118 0696 any questions you may have regarding the location, directions, prices and format of the sessions. If you have any further queries that the secretary is unable to answer prior to your first appointment then feel free to email info@mindof.uk and someone will get back to you. 

 

We recommend that you discuss the detail of your concerns face to face at the consultation, as these conversations tend to be most beneficial when discussed in person, however if you do wish to have a telephone consultation prior to the first appointment this can be provided. For the regular patients who are receiving ongoing care, the doctor/therapist will arrange any necessary phone calls with you directly.

 

Can I have an email consultation instead of a phone or face to face consultation?

In view of our recently updated practice guidance, adherence to safe medical practice and GDPR compliance, regrettably the doctors/therapists can not provide detailed clinical advice over email. We recommend that if you have a clinical query about your care, that you book in a face to face consultation, or a phone consultation. Please note, some queries can not be addressed appropriately over the phone and a face to face consultation may be advised.

How can I be referred?

 

We accept referrals from GP’s, paediatricians, schools, mental health charities and other professionals such as psychologists, psychotherapists. If you would like to self refer, please see your GP and request they send a referral letter. Following the assessment completion, the doctor or therapist will write back to the referrer and GP to explain the outcome and recommended plan.

 

Do I need to provide a referral Letter?

 

Yes please wherever possible, although self referrals are accepted the GP will be need to be informed by the doctor/therapist of the assessment. This is for various reasons such as: Health insurance companies normally require it, the doctor often needs professional information about a child's health and development, and may need to ask the other GP/another doctor to carry out further treatment. In the U.K. healthcare system, the GP. holds the overall view of a patient's health, and it is important that they are aware of the assessment so they can continue to support the patient appropriately.

 

Will I receive an assessment report?

 

Yes you will be provided with an assessment report on completion of the assessment and this is included in the consultation fee. This includes the information from the consultations, and where relevant, any post consultation liaison with school/other professionals and analyses of questionnaires. The report will include a summary of the findings and recommendations based on the clinician's professional opinion. Reports will be provided as soon as possible usually within a week for most appointments, and within 2 weeks of completion of more specialised assessments e.g. Autism/ADHD assessments. However we recommend you discuss with your individual doctor/therapist to establish the exact timescale for your report. The doctors provide a patient copy of the report and send a copy to the referrer and/or General Practitioner. If relevant the doctor/therapist can also provide a copy or an abbreviated letter to school. Any additional reports may incur an additional charge.

 

Will the fees be covered by my Health Insurance?

 

We have consultant recognition with most healthcare insurance companies: e.g. Aviva,  Cigna, Pru Health, WPA. Please contact  0207 118 0696 to find out if we are covered by your insurance company. Please note that we re a pre-pay clinic and therefore you will be provided with a receipt which you can pass on to your insurer to reclaim your payment. We advise patient's to speak to their insurer prior to booking to ensure that their pre-paid appointment will be covered. We do not accept BUPA or new AXA referrals.

 

What are the fees?

 

Initial assessment fees are payable at the time of booking to confirm the appointment. Follow up appointments are payable 72 hours in advance of the appointment (excluding weekends) and a member of the administration team will contact to you arrange payment. The consultation fees include an initial assessment report and school letter if relevant. However additional reports and private prescriptions/medications will incur an additional fee.  Please note that completed assessment appointments and reports are non-refundable.

 

For further information relating to fees please see https://www.mindof.co.uk/fees-information or contact 0207 118 0696.

Can you provide Medico-Legal Assessments and Reports?

 

Yes, please instruct your solicitor to contact info@mindof.uk for further information.

 

Cancellation Policy

 

Unfortunately we are not able to see all patients as promptly as we would like to due to the large numbers of referrals. If you are unable to make your appointment please provide at least 48 hours notice (this does not include weekends) so that there is time to arrange for someone from the waiting list to be seen.  If not sufficient notice (48 hours excluding weekends) is provided to be able to offer the slot to someone else, then the full consultation fee will be charged. For all other cancellations there is a £50 fee to cover the non refundable administrative costs incurred during the booking process.

Feedback

We are always looking to maintain and improve high quality standards of care and value any feedback relating to your experience of the practice as a whole. If you would like to leave feedback please complete the form available at www.mindof.uk/feedback. If for any reason you are dissatisfied with the care provided by your doctor/therapist and wish to make a complaint, please contact us on info@mindof.uk. As all our associates are independent practitioners, your concerns will be directed to the doctor/therapist that you have seen to respond.

0207 118 0696
info@mindof.uk

© 2020 by Neryart

MindOf Limited

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